Return & Refund Policy
Thank you for shopping at Pelino’s Artisan Soap and Sundries. We value your satisfaction and stand by the quality of our handcrafted products.
Returns
Due to the personal and hygienic nature of our products, we do not accept returns on any used or opened items. However, if you received a damaged, defective, or incorrect product, we’re happy to make it right.
To be eligible for a return:
- Your item must be unused, unopened, and in the original packaging.
- The return request must be submitted within 7 days of delivery.
- Proof of purchase is required (order number or receipt).
How to Request a Return:
- Email us at pelinosass@gmail.com with:
- Your order number
- A photo of the product (if damaged, defective or incorrect)
- A brief description of the issue
- Our team will review your request and respond within 2–3 business days.
- If approved, you will receive return instructions and a return shipping label (if applicable).
Exchanges
We only replace items if they are defective, damaged or incorrect. If you need an exchange, contact us at pelinosass@gmail.com
Non-Returnable Items
- Used or opened soaps
- Sale or clearance items
- Gift cards
